Specified Commercial Transactions Act
Business hours, shop information, etc.
■Online shop: Open 24 hours a day, 365 days a year
■ Customer support reception: Weekdays 10:00-17:00
Closed: Saturdays, Sundays, and public holidays. *You can send inquiries via the inquiry form or LINE 24 hours a day. Our staff will respond to you during business hours.
*Inquiries received outside business hours will be handled sequentially from the next business day.
Sales price
Sales prices are listed including tax.
In addition, additional shipping charges may apply.
Please check the product details page for shipping charges.
Payment method and timing
payment method: VISA, Mastercard, AmericanExpress, JCB, Apple Pay, Google Pay, PayPay and Merpay are accepted.
Payment period: Payment will be confirmed when the product order is placed.
Product delivery time
We aim to ship as quickly as possible, with delivery taking 1 to 2 weeks.
*Depending on the logistics situation, there may be rare cases where there may be a delay of 1 to 2 months.
Returns Policy
We cannot accept returns or exchanges for reasons other than defective, missing, or incorrectly delivered products, such as incorrect orders or differences in the product image due to customer reasons.
In the unlikely event that the product is defective, missing, or delivered incorrectly, we apologize for the inconvenience, but please contact us via "contact@" with a photo of the affected part attached within 3 days, including the day the product arrives. Please contact us at figucolle.shop .
After checking, we will process the return or exchange.
Please note that if the deadline passes, the transaction will be considered completed and returns or exchanges will not be accepted.
If an item needs to be exchanged, it may take an additional 2 weeks. If the item you want to exchange is not in stock, we will refund your money.
We thoroughly inspect all products for defects or missing parts before shipping, but we also ask that you check the product yourself immediately after receiving it to make sure there are no defects or missing parts.
In addition, our shop handles imported products. Compared to Japanese products, these products place more emphasis on design.
Please be aware that products that meet the criteria and that have been carefully read and understood are not eligible for return or exchange.
Please note that we cannot accept returns or exchanges in the following cases:
・Events inherent to the characteristics of overseas products ・Order mistakes or differences in expectations due to customer convenience ・Products that have been delivered for more than 3 days ・Products that show signs of use ・Products that have acquired odors, stains or scratches while in the customer's possession ・Products that have been returned without prior notice ・Products that did not arrive on the required date, etc. ・Delays in delivery due to weather conditions
If you return a product that is not eligible for return or exchange, we will not be able to accept the product. Please note that you will be responsible for the re-shipping fee in such cases.
Company Name
Rizot Inc.
Name of business operator
Ryo Horiki
Location of business
〒516-0074
New Tsuyada Building 5A, 11-5 Honmachi, Ise City, Mie Prefecture
Business Contact Information
070-8556-6397
